bv77 Privacy Policy

Overview & Scope

This Privacy Policy describes how bv77, operating through its website at bv77.io, collects, processes, stores, and protects personal data provided by or generated through the activities of registered players and visitors to the bv77 platform. It applies to all users accessing bv77 services from Bangladesh and any other jurisdiction in which the platform is available.

bv77 is committed to handling all personal data responsibly, transparently, and in a manner consistent with recognised data protection principles. These principles require that personal data be collected for specific, legitimate purposes; used only in ways compatible with those purposes; kept accurate and up to date; retained no longer than necessary; and protected against unauthorised access, loss, or destruction.

This Privacy Policy should be read alongside the bv77 Terms and Conditions and Responsible Gaming Policy, both of which are published on this website. By using the bv77 platform in any capacity — including browsing while logged in, placing wagers, claiming bonuses, or contacting the support team — you acknowledge that your personal data is being processed in accordance with this Privacy Policy.

Data We Collect

bv77 collects personal data that falls into the following categories. The specific data collected depends on the nature of your interaction with the platform — some data is provided directly by you, and some is generated automatically as a result of your use of the service.

bv77 does not collect sensitive categories of personal data — such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data — unless explicitly required for compliance purposes (for example, facial comparison during identity verification) and only with your prior consent where applicable law requires it.

How We Collect Your Data

bv77 collects personal data through several distinct channels. Understanding how your data reaches us helps you make informed decisions about the information you choose to provide:

• Direct submission: Information you actively provide when registering an account, completing the KYC verification process, making a deposit or withdrawal request, submitting a support query, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically by the bv77 platform as you browse and interact with the site, including cookies, server logs, and session tracking technologies described in Section 06.
• Third-party sources: Identity and fraud-risk information from KYC verification partners; transaction confirmation data from payment processors such as bKash, Nagad, and Rocket; and device fingerprinting data from fraud detection service providers.
• Support interactions: Personal data shared by you during live chat sessions, email exchanges, or any other form of direct communication with the bv77 support team.

How We Use Your Data

bv77 processes your personal data only for the specific, lawful purposes described below. For each purpose, the corresponding legal basis for processing is identified. bv77 will not use your personal data for any purpose that is incompatible with those stated below without providing prior notice and, where required, obtaining your consent.

• Account creation and management: To register and maintain your bv77 player account, verify your identity, and provide you with access to the platform's services. (Legal basis: performance of a contract)
• Transaction processing: To process deposits, withdrawals, bonus credits, and any other financial transactions associated with your account via bKash, Nagad, Rocket, Upay, or bank transfer. (Legal basis: performance of a contract)
• Regulatory compliance: To fulfil bv77's obligations under anti-money laundering (AML) regulations, including conducting KYC checks, monitoring transaction patterns, and reporting where required by law. (Legal basis: legal obligation)
• Fraud and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, unauthorised access, and other security threats to the platform and its users. (Legal basis: legitimate interest)
• Responsible gaming: To monitor your gaming patterns for signs of problem gambling, enforce self-exclusion requests, apply deposit limits or cooling-off periods, and fulfil bv77's duty of care to all players. (Legal basis: legitimate interest / legal obligation)
• Customer support: To respond to your queries, process complaints and disputes, and maintain records of communications for quality assurance and compliance purposes. (Legal basis: performance of a contract)
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the bv77 platform. (Legal basis: legitimate interest)
• Marketing communications: To send you promotional offers, bonus notifications, and news about bv77 events and tournaments — only where you have opted in to receive such communications and only by the channel you specified. (Legal basis: consent — you may withdraw at any time)

Data Sharing & Disclosure

bv77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data may, however, be disclosed to the following categories of third parties strictly in order to operate the bv77 platform and fulfil the purposes described in this Privacy Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals on your account.
• KYC and identity verification providers: Third-party services engaged to verify your identity documents and confirm your eligibility to play on the bv77 platform in compliance with AML requirements.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other certified studios — limited technical data (such as session tokens) is shared to deliver game content within your account session.
• Fraud detection services: Specialist third-party providers engaged to identify suspicious activity, multi-accounting, and potential AML risks on the platform.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics platforms to help bv77 understand platform performance. No personally identifiable data is shared for analytics purposes.
• Legal and regulatory authorities: Where bv77 is required by applicable law, court order, or lawful request from a competent authority to disclose personal data, it will do so and will notify the affected player where permitted by law.

All third-party service providers engaged by bv77 are required to handle personal data strictly in accordance with bv77's instructions and are bound by appropriate data protection agreements. bv77 conducts due diligence on all third-party data processors to ensure adequate security and privacy standards are maintained.

Cookies & Tracking Technologies

bv77 uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, detect and prevent fraud, and gather aggregate analytics about how the platform is used. The following types of cookies may be present on the bv77 platform:

You can manage or delete cookies at any time through your browser settings. Please be aware that disabling essential or security cookies will impair the functionality of the bv77 platform and may prevent you from logging in or completing transactions. bv77 does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes.

Data Retention

bv77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required to comply with applicable legal, regulatory, tax, or accounting obligations.

• Active account data: Retained for the full duration of your relationship with bv77 — from account registration through to account closure — and for a minimum period of five years thereafter to comply with AML record-keeping obligations.
• Transaction records: Deposit, withdrawal, and wagering records are retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements.
• Support communications: Live chat transcripts and email correspondence are retained for a minimum of two years from the date of the interaction for quality assurance and dispute resolution purposes.
• Self-excluded accounts: Where a player has submitted a self-exclusion request, basic identifying data is retained for the duration of the exclusion period — and for five years thereafter — to prevent re-registration in violation of the exclusion.
• Analytics data: Aggregated and anonymised analytics data that cannot be linked back to any individual is retained indefinitely for platform improvement purposes.

When personal data is no longer required for its stated purpose and no legal obligation requires its further retention, bv77 will securely delete or irreversibly anonymise the data in accordance with its internal data disposal procedures.

Data Security

bv77 takes the security of your personal and financial data seriously. The platform employs a layered set of technical and organisational security measures designed to protect data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• SSL/TLS encryption: All data transmitted between your device and the bv77 platform is encrypted using current SSL/TLS protocols. The bv77 website operates exclusively over HTTPS.
• Password hashing: Account passwords are stored using strong, industry-standard one-way hashing algorithms. bv77 staff cannot view your password in plain text under any circumstances.
• Two-factor authentication: bv77 supports and encourages the use of two-factor authentication (2FA) to add an additional layer of security to your account login process.
• Access controls: Access to personal data within bv77's internal systems is restricted to authorised personnel only, on a strict need-to-know basis, using role-based access control policies.
• Security monitoring: bv77 operates continuous security monitoring, including intrusion detection systems and regular vulnerability assessments, to identify and respond to potential threats.

Despite the robust measures in place, no digital platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a high risk to your rights or freedoms, bv77 will notify affected players without undue delay and provide guidance on protective measures you can take.

You play an important role in protecting your own account security. bv77 recommends that you use a strong, unique password for your bv77 account, enable two-factor authentication where available, never share your login credentials with any third party, and log out of your account when using shared or public devices. Contact the bv77 support team immediately if you suspect your account has been accessed without your authorisation.

Your Rights Over Your Data

As a registered player on the bv77 platform, you hold the following rights in respect of the personal data bv77 holds about you. bv77 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers:

• Right of access: You may request a copy of the personal data bv77 holds about you at any time. bv77 will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data bv77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as name or date of birth) may require you to submit supporting documentation.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Please note that certain data cannot be erased where retention is required by law — for example, transaction records subject to AML obligations.
• Right to restriction: You may request that bv77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where bv77 relies on legitimate interest as the legal basis for processing. You may also object at any time to the processing of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the bv77 support team via live chat within your account dashboard or by emailing [email protected]. bv77 will verify your identity before processing any data subject request to protect against unauthorised requests. Where a request is complex or voluminous, bv77 may require up to thirty (30) calendar days to respond; you will be notified of any such extension within the initial response period.

Protection of Minors

The bv77 platform is strictly intended for adults aged 21 and above. bv77 does not knowingly collect personal data from individuals under the age of 21, and the platform takes active measures to prevent minors from registering accounts or accessing gambling services.

As part of the account registration and KYC verification process, bv77 requires all players to confirm that they are aged 21 or over and to provide valid identity documentation. Where bv77 has reasonable grounds to suspect that a registered player is under the age of 21, the account will be suspended immediately pending age verification, and any funds held in the account will be frozen until the matter is resolved.

If you are a parent or guardian and believe that your child has registered an account on the bv77 platform without your knowledge or consent, please contact the bv77 support team immediately at [email protected]. bv77 will investigate the matter promptly and, where the player is confirmed to be under 21, will permanently close the account and arrange the return of any deposited funds.

International Data Transfers

bv77 operates primarily in the Bangladesh market and processes the majority of player data within systems located in or accessible from that region. However, some of the third-party service providers engaged by bv77 — including certain KYC verification platforms, fraud detection services, and game content providers — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred to a third party operating in a different jurisdiction, bv77 takes steps to ensure that the transfer is conducted lawfully and that the receiving party provides an adequate level of protection for the personal data transferred. These steps may include the use of standard contractual clauses, data processing agreements, or other legally recognised transfer mechanisms.

By using the bv77 platform and providing personal data during registration and ongoing account use, you acknowledge that your data may be transferred to and processed in jurisdictions outside Bangladesh, subject to the safeguards described above. If you have concerns about international transfers of your personal data, please contact the bv77 support team for further information.

Changes to This Privacy Policy

bv77 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, platform features, data processing practices, or operational requirements. When changes are made, the revised Privacy Policy will be published at bv77.io/privacy-policy with an updated effective date shown at the top of the document.

Where bv77 considers a change to be material — meaning it significantly affects the way your personal data is collected, used, or shared — bv77 will provide registered players with advance notice via email or an in-platform notification prior to the change taking effect. For non-material changes, the revised policy will take effect upon publication without individual notification.

Your continued use of the bv77 platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you must cease using the platform and may contact bv77 support to request the closure of your account and deletion of your data, subject to the retention obligations described in Section 07.

bv77 recommends that you review this Privacy Policy periodically to remain informed of how your data is being handled. The version number and effective date shown at the top of this document will change whenever the policy is updated, making it straightforward to identify the most current version.

Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 09, or need to report a privacy concern, please contact the bv77 data support team using one of the following channels:

• Live chat: Available 24 hours a day, 7 days a week, directly within your bv77 account dashboard after logging in. This is the fastest channel for urgent privacy and security matters.
• Email: [email protected] — bv77 aims to respond to all privacy-related enquiries within 1 business hour during BST (UTC+6) working hours, and within 24 hours at all other times.
• Data subject requests: Formal requests to access, correct, erase, or port your data will be acknowledged within 2 business days and fully processed within 30 calendar days of identity verification being completed.

When submitting a data rights request, please include your registered account username, the email address associated with your bv77 account, a clear description of the right you wish to exercise and the specific data it relates to, and a copy of a valid government-issued photo ID so that bv77 can verify your identity before processing the request.

All privacy-related communications with bv77 are handled in English. Requests submitted in other languages will be acknowledged but may take additional time to process. For the fastest and most accurate service, please submit all queries in English.

Document Reference: bv77-PP-v2.4  |  Effective Date: 1 January 2026  |  Jurisdiction: Bangladesh  |  Language: English